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Each confirmed and paid class booking reserves a participant place for the selected session and enables Tumblemore to prepare for the activity. Payments are therefore final and non-refundable for cancellations requested by participants, parents, or guardians, subject to the exceptions in this policy and consumer rights under applicable law.
Before making payment, please check the participant’s name and age, class type, date, time, location, and accompanying adult requirements. This policy forms part of the booking conditions and should be read and agreed to before payment is completed.
If a participant, parent, or guardian cancels a booking because of changed plans, an incorrectly selected class or schedule, transport difficulties, health reasons, or other personal circumstances, the payment is non-refundable, either in part or in full, unless otherwise required by law. Giving notice of cancellation does not automatically create an entitlement to a refund.
If your child is unwell or shows symptoms of a potentially contagious illness, please do not bring them to class. Contact Tumblemore before the session begins to discuss whether rescheduling is possible, subject to availability and applicable conditions.
Participants who do not attend their confirmed session without an approved schedule change will be treated as a no-show. Payment for that session is non-refundable, and a replacement session is not automatically provided.
Late arrival, leaving before the session ends, or taking part in only some activities for personal reasons does not entitle the participant to a refund or an extension of the class duration.
Rescheduling requests must be submitted through an official Tumblemore channel before the booked class begins. Approval depends on availability, the class or package type, and the conditions communicated at the time of booking. Submitting a request does not guarantee that rescheduling will be possible.
A schedule change is valid only after you receive written confirmation through Tumblemore’s official WhatsApp or email. If the replacement class costs more, the price difference must be paid before the change is confirmed. If it costs less, the difference will not be refunded in money. Any adjustment will be explained before you agree to the change.
Multi-session packages, promotional classes, and special events may have different validity periods and rescheduling conditions, which will be communicated before payment. Sessions unused for personal reasons or remaining after the agreed expiry date cannot be exchanged for money or refunded, unless otherwise required by law.
If Tumblemore cancels a class or cannot provide a confirmed service, we will contact affected participants as soon as reasonably possible. You may choose a replacement session, an agreed equivalent service, or a refund for the service not provided.
If Tumblemore changes the schedule or location in a way that materially affects your booking and you cannot accept the change, please contact us to select an appropriate resolution. The non-refundable conditions for participant cancellations do not remove Tumblemore’s responsibility for services not delivered as agreed.
Duplicate payments or overpayments for the same booking can be submitted for review by providing the booking reference, booking holder’s name, transaction date, payment amount, and proof of payment. Once verified, the excess payment will be refunded. Refunding an excess payment does not cancel the valid booking.
If natural disasters, extreme weather, government restrictions, or other circumstances beyond reasonable control affect class delivery, Tumblemore will provide updates and discuss possible solutions, including rescheduling where available. Payments for services not yet provided will be addressed according to the circumstances, agreement between the parties, and applicable law.
Refunds are processed only for the exceptions described in this policy or where required by law. Once our review is complete, we will communicate the outcome, refund amount, payment method, and estimated processing time through an official channel.
Where possible, refunds will be returned to the original payment method. If that method does not support refunds, we will confirm an alternative with the verified booking holder. The time taken for funds to arrive may vary depending on the bank or payment provider. Any fee deduction may be applied only where permitted by law and explained to the booking holder.
To request rescheduling or a transaction review, contact Tumblemore with the booking holder’s name, booking reference, participant’s name, booked class and schedule, telephone number, and proof of payment. Do not send PINs, passwords, card security codes, or one-time passwords.
Email: tumblemore.operation@gmail.com
Telephone or WhatsApp: +62 851-1133-5785
Address: Jalan Cibacang Tengah RT 2/9, Cipeundeuy, Padalarang District, Bandung Regency, West Java 40553, Indonesia.